What happens if my item is sent back to you?

UK Mail will try to deliver your order on 2 consecutive days. They will card each attempt and there will be a record on their online tracking service. If no-one is home to sign for the order, they will keep your item at the depot for upto 5 days. You will need to contact them to arrange redelivery.

If you have not done this, your order will be sent back to us. Once we receive the order back here, we will refund the cost of the items ONLY. We will not be able to refund the shipping cost as this is charged by UK Mail.

If you would like the order sent out again to you, you will need to pay the shipping cost again along with the items ordered